Hi, I'm a novice at phone wiring, but am okay with DIY projects (I did the wiring while finishing my basement).
Recently, I've not been able to get a dial tone from any of the 5 jacks in my house. My modem box plugs into one jack and is still functioning to provide internet access. A phone plugged into this same jack does not give a dial tone.
I have purchased a new phone that works to give a dial tone at a neighbor's house, but no dial tone at any jack in my house. If I plug a phone into the jack in the box outside of the house, I get a dial tone. There is a second jack in the outside box that does not give a dial tone when I plug the phone in.
The phone company says the problem is with the wiring in my house, not on their end. Can anyone diagnose the problem and provide a solution?