Internet response time on one PC only

[*xmy556a]

Posted: Mon Mar 24, 2003 11:01 pm

I have two PC's on the same hi-speed internet line (a network stemming from an SMC box) . One of the PC's is experiencing an unusually slow response time when using Internet Explorer 6.0 lately. The other one is unchanged and very fast.

Here's what I think are all the relevant info:
- Email is normal even when downloading large attachments.
- I use Internet Explorer 6.0 (on both PC's) and response time when browsing and surfing used to be approx. a second and is now up to 10 seconds between clicks.
- All other applications ' Microsoft Office, printing, games are OK.
- I recently reinstalled Internet Explorer 6.0 and the response time was normal for about an hour and then became progressively worse working back up to about 10 seconds between clicks.
- I've deleted the Temporary Internet Files, even the offline locally stored files, and history.

Thanks for any help you can provide .

Daniel

[*dkerr]

Posted: Tue Mar 25, 2003 12:01 am

Before we do anything else, try ...

SHUT DOWN /POWER OFF ALL....
router
dsl modem
all computers

Not just reboot, but shut off power

Now restart everything , this may readdress Ip's and reset ports on everything

If the problem persists after this, try swapping the network cables on the router , see if the problem goes to the other computer or corrects on the problem one.

Repost with your findings and we will go from there.

[*xmy556a]

Posted: Tue Mar 25, 2003 12:57 am

OK, I tried all that (powered everything off and then swapped the cables - separate tests) and same result.

I should add that I just tried a download from Kazaa and the results are as fast as ever, so email is fast, Kazaa is fast, internet surfing and browsing is slow.
When I get to the website I can run webcams, hear the sirens sound off on the Bahgdad webcam...


Any more ideas, please. I thought it could be a memory or cache setting problem. Again ecery other application works well except Internet Explorer which is slow to get to a page, then the pages load super fast, text and graphics and pictures..

[*dkerr]

Posted: Tue Mar 25, 2003 12:05 pm

Are you running a firewall ? Ans if so is it on the computer or built into the router ?

This is likely ok but check it anyway,

In explorer
tools/internet options/

Under Advanced tab - click restore defaults
Under Genral Tab - click setting (under temperary files)
Compare setting to your other computer.

Under connections tab - lan setting - usually is set for automatic detection unless you have experience or your router instructions has told you otherwise.

Memory and opoerating system of affected computer ? Compare network card in both computers ? Are they both 10 base 100 or is one a 10 base 100 and the other a 10 base T

CPU of affected computer ?

Last it is a router you are using to distribute internet or are you using a proxy software on the other computer ? DSL or cable ?

[*xmy556a]

Posted: Tue Mar 25, 2003 1:23 pm

Are you running a firewall ? Ans if so is it on the computer or built into the router ? Firewall on SMC router
This is likely ok but check it anyway,

In explorer
tools/internet options/

Under Advanced tab - click restore defaults
Under Genral Tab - click setting (under temperary files)
Compare setting to your other computer. Changed to equivalent of other computer

Under connections tab - lan setting - usually is set for automatic detection unless you have experience or your router instructions has told you otherwise. Automatic Detection now set to on

Memory and opoerating system of affected computer ? Compare network card in both computers ? Are they both 10 base 100 or is one a 10 base 100 and the other a 10 base T Both cards worked well last week. Increase in response time is on Internet Explorer only, not email (outlook), not Kazaa. Both cards worked equally well last week.

CPU of affected computer ? 550Mhz

Last it is a router you are using to distribute internet or are you using a proxy software on the other computer ? DSL or cable ?
Router distributes internet and I'm on cable (Videotron)

Still no change in response time on Internet Explorer. I'l try to reboot now to see if that makes a difference.

[*xmy556a]

Posted: Tue Mar 25, 2003 2:10 pm

After reboot, no change ?!?!

Anything else I should try?

[*trinitro]

Posted: Tue Mar 25, 2003 6:53 pm

Uninstall IE6, then reinstall again. Since the problem is only in IE, and it got worse after you upgraded to IE6 it has to be an IE problem.

[*Wgoodrich]

Posted: Tue Mar 25, 2003 9:31 pm

Temporary test;

Exchange the two computer locations. See if slow IE is still on same computer.

Also if you are running an antivirus try disabling that antivirus program for a bit of time. See if that speeds up your IE response. Sounds like your IE is loaded or your antivirus program is set so active that it is delaying your activity.

Try the two above mentioned and see if that makes a difference. That should elminate problems with the LAN system.

Then stopping the antivirus program and seeing no change in speed will discount that possible problem.

Good Luck

Wg

[*xmy556a]

Posted: Wed Mar 26, 2003 3:40 pm

trinitro wrote:
Uninstall IE6, then reinstall again. Since the problem is only in IE, and it got worse after you upgraded to IE6 it has to be an IE problem.

Re-installed IE a few times. The first time corrected the response time problem, but only lasted a short while, 30-60 minutes or so.

The other times I re-installed, no improvement to response time.

[*xmy556a]

Posted: Wed Mar 26, 2003 4:45 pm

Wgoodrich wrote:
Temporary test;

Exchange the two computer locations. See if slow IE is still on same computer. I switched the two computers in the patch panel and no change in response time in Internet Explorer on each PC.

Also if you are running an antivirus try disabling that antivirus program for a bit of time. See if that speeds up your IE response. Sounds like your IE is loaded or your antivirus program is set so active that it is delaying your activity. I disabled the anti-virus and no change in response time on Internet Explorer.

Try the two above mentioned and see if that makes a difference. That should elminate problems with the LAN system.

Then stopping the antivirus program and seeing no change in speed will discount that possible problem.

Good Luck

Wg


The response time is almost as if I was running out of disk space except when the page 'arrives' it pops onto the screen very fast, ie normally. It takes about 5-10 seconds more than usual for the page to show up though. And until it shows up I get the hourglass and am unable to click on anything, not even the STOP or BACK or REFRESH buttons. This is a recent occurence. I ran the anti-virus (current from Norton's regular Liveupdates) , emptied the cache and temp internet files, my hard drive has tons of room left on it (2/3 empty.

[*Wgoodrich]

Posted: Wed Mar 26, 2003 6:13 pm

When you switched computers was the other computer still the master and this trouble computer still the slave? If so tell us what program you are using to create your LAN connection and if that master puter has a fire wall or rights limitations setting.

After you switched puters it clears the connections. My question is the type of LAN set up you have. Are you using ethernet and a hub connected to an either net connection on the slow puter or connected through an adapter of some kind.

Wg

[*xmy556a]

Posted: Wed Mar 26, 2003 10:31 pm

Wgoodrich wrote:
When you switched computers was the other computer still the master and this trouble computer still the slave? If so tell us what program you are using to create your LAN connection and if that master puter has a fire wall or rights limitations setting. Huh?

After you switched puters it clears the connections. My question is the type of LAN set up you have. Are you using ethernet and a hub connected to an either net connection on the slow puter or connected through an adapter of some kind.


I was afraid the questions would get this complicated - for me I mean. I don't know enough about networks to answer the questions. My router is a SMC Barricade Broadband Router with a built in 10/100 Mbps switch and Firewall.

Now something interesting just happened. The SMC router manual says that Tools/Internet Options/Connections/Lan Settings should have no checks. I had Automatic detection checked. I unchecked and tried surfing around on another IE window. The response time became instantaneous for a couple of screens and then back to awful. Does that help?

[*dkerr]

Posted: Thu Mar 27, 2003 12:04 am

He is using an SMC router, there is no master or slave,

I am also using an SMC Baracade router, which has the capablility of conencting up to 4 computers to it and a broadband internet conenction. (can address up to over 200 computers via the use of hubs) As well as printer port on the router which I don't currently use. There is no proxy server software required on the computers themselves.

The modem connects to the router and all computers plug their network cables into the router. One computer should not affect the operation of the other on or off.

He says that the pages load in fast but have a longer than normal delay in starting the page load.

Intenet explorer I beleive uses a different port than kazaa , outlook. Although I would think it would be the same port that was used on earilier versions of explorer , but I am not sure.

Is internet explorer giving a Configuring or searching for proxy setting on the status bar during the delay for page loads ??

Do you have any version of netscape on the same computer and if so does it work ok.

I would also check your SMC router documentation , and there could be a technical support 800 number that you could get their view on the situation , it may be something that they may know and may have the solution for, after all they should know that router better than anyone. Most time automatic proxy detection works fine. But I have heard some people say that entering specific proxy settings will speed things up as the system no longer has to detect it.

[*xmy556a]

Posted: Thu Mar 27, 2003 12:48 am

Well I'll be darned. I just installed Netscape and so far the response time as fast as I've ever had.
My fingers are crossed, so if this response time persists and I can figure out how to migrate my bookmarks, I'll simply start using Netscape.
Sorry Bill (Gates)

[*Guest]

Posted: Wed Apr 02, 2003 3:53 pm

What's up with that ?
I switched over to Netscape from Explorer, on March 26th (today is April 2nd) and since yesterday I'm getting the same slowing response time on Netscape as I was on Explorer.
Something new though is I can hear the hard drive whirl every 2-4 seconds, almost like it's reading or writing.
That happens even if the PC is idle, ie if I'm not typing or not searching. This is new.

The other PC, if you recall I have another PC on the same router that runs Explorer with very good response time, has been doing the same hard drive sound for the last 5-6 months. Never thought of it as a problem.
Ani ideas or tips would be appreciated.

[*joed]

Posted: Wed Apr 02, 2003 8:53 pm

Check your memory. Could be windows caching to the swap drive because it is out of memory.
Run msinfo32 and check what tasks and programs are running.

[*xmy556a]

Posted: Fri Apr 04, 2003 2:18 pm

I ran msinfo32 and clicked on Software Environment/Running Tasks.
I haven't a clue about what I'm reading. I downloaded the contents hoping someone could take a quick look at the listing.

I hesitate to do this but, after trimming everything but the task names from the report, here's what shows.

I don't know where to start so any help would be useful.

System Information report written at: 04/04/2003 01:07:55 PM
[Running Tasks]

smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
ccevtmgr.exe
lexbces.exe
spoolsv.exe
svchost.exe
lexpps.exe
appservices.exe
navapsvc.exe
nprotect.exe
regsvc.exe
mstask.exe
nopdb.exe
stisvc.exe
winmgmt.exe
mspmspsv.exe
explorer.exe
symtray.exe
dw.exe
imgicon.exe
qttask.exe
msbb.exe
ccapp.exe
point32.exe
lxbabmgr.exe
pgmonitr.exe
lxbabmon.exe
internat.exe
gestionnaire an
wzqkpick.exe
acrord32.exe
kazaa.exe
outlook.exe
netscp.exe
realsched.exe
mmc.exe
notepad.exe

[*joed]

Posted: Fri Apr 04, 2003 10:29 pm

I didn't know what most of those were so I just started putting them into google.
Here are some of the things I found

mmc.exe appear to be a defragmenter. That would certainly slow the system down.

kazza.exe
Symantec says this
W32.HLLW.Kazkaz is a simple worm that copies itself to the shared folders of the KaZaA file-sharing network. The worm is written in the Microsoft Visual Basic programming language.

acrord32.exe - part of acrobat reader
lxbabmon.exe - no matches
pgmonitr.exe
Background task for the PromulGate line of advertising products from The Delfin Project. This is what we call adware. Worse, this is some of the worst type of adware there is – it is directly responsible for incredibly slow PCs, "unhandled exception" errors on boot-up on Windows 2000/XP PCs, illegal operations on boot-up on Windows 9x/ME PCs, interference with your Internet connection, and more. This is TerribleWare ! PGMONITR is, in most cases that we have seen, installed by Kazaa.

Recommendation :
Get rid of it straight away. De-install any Delfin or PromulGate product listed in "Add/Remove Programs" in the Control Panel (e.g. Delfin Media Viewer), or, alternatively, download and install "Spybot Search & Destroy" from our Downloads section, click on "Online" to update it, and then run it to rid your PC of spyware and adware such as PGMONITR.
msbb.exe - The MSBB Web3000 Spyware Application is included with some adware products and is started from the registry when Windows is loaded

imgicon.exe - iomega sofware

dw.exe - Increases your Pop-Up ads and sends user data back to its creator. Often comes as part of Kazaa.
A safe Disk Watchman program also uses this filename

symtray.exe - possibly part of norton
mspmspsv.exe - Helper Service needed installed by Windows Media Player 7

winmgmt.exe - part of windows
stisvc.exe - for scanners and cameras

nopdb.exe

Windows NT4/2000/XP service installed by Norton Speed Disk (part of Norton Utilities / Norton Systemworks). It is mainly associated with scheduling Speed Disk and is installed to start automatically by default on Windows boot-up. If you disable it, Speed Disk can still be run manually.

Recommendation :
This task can be extremely disruptive when left in its default Automatic mode. It intrudes at the most inopportune moments, thrashing the hard disk and floppy drive, and utilising upward of 80% of CPU. If you do not want such unwelcome interruptions, optimize your disk by always starting Speed Disk manually. If you go for that policy, then set NOPDB to "Manual" in "Control Panel \ Services" (NT4) or "Control Panel \ Administrative Tools \ Services" in Windows 2000/XP.




Just type all those into google and it will link to descriptions of most of them.

It does appear you have some spyware and possiblely virus running. Update your norton virus definitoins and download adaware from lavasoftusa.com to check for spyware

[*Guest]

Posted: Sat Apr 05, 2003 2:19 pm

JoeD

Thank you so much.
I'll print this out and get to it immediately.
I do run Norton's Antivirus every week, so virus-wise I should be OK, but I knew I had spywayre since I insalled Kazaa.

I'll let you know.

Daniel

[*xmy556a]

Posted: Sat Apr 05, 2003 4:01 pm

(that last post was me obviously, forgot to login)
Joed,
You did it!
I ran adaware and it found close to 90 hits! Now they're gone and response time is back to normal on both Explorer and Netscape.
Thanks so much for taking the time to run through that list for me. I wouldn't have known where to start.
To pay you back' I'll agree to root for your Leafs....for a few games at least!

Daniel

[*joed]

Posted: Sat Apr 05, 2003 4:42 pm

Your very welcome. That google is an amasing search engine. Just copied and pasted each one of those listed items and it found lots of info.

[*Guest]

Posted: Sat Apr 19, 2003 11:48 pm

Joed and others,
I also downlaoded and ran Spybot.
If I run Adaware first and then Spybot, Spybot will find a few more spies.
Next time I'll try Spybot then Adaware to see.

Thanks again...response time is still good after a couple of weeks of 'clean' use

[*xmy556a]

Posted: Wed Apr 23, 2003 11:39 pm

After running Spybot and then Adaware, Adaware caught a couple of 'objects'.
So it appears its good to run both.

[*tsapn]

Posted: Mon May 12, 2003 11:07 pm

Just wondering if ya fixed your problem? Might be abit out there but, are you allowing uploads from Kazza? Note: you will find spyware with Kazza, Grokster as well as a number of others. I have found that staying current with firewall and antivirus software and running a later versions of Bearshare works with no spyware. I also dont allow any uploads. Hope this helps!